Privacy Policy

1. Introduction

Revolution Fitness LLC ("we," "us," or "our") operates the website revfitcoaching.com, the Fit Ops Pro coaching platform, and the Revolution Fitness mobile application (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Services.

By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services.

2. Information We Collect

2.1 Account Information

When you sign up for coaching or create an account, we collect:

• Full name
• Email address
• Phone number
• Date of birth
• Profile photo (optional)
• Mailing address (if applicable)

2.2 Health and Fitness Data

To provide personalized coaching, we collect:

• Body measurements and weight
• Progress photos
• Workout and exercise logs
• Nutrition and dietary information
• Health goals and medical history relevant to fitness programming
• Daily step counts, sleep data, and weight from Apple HealthKit and/or Health Connect (with your explicit permission)

2.3 Communication Data

We collect data related to communications between you and your coach, including:

• SMS/text message content, phone numbers, and delivery status
• Email content, addresses, and delivery status
• Voice call records and duration
• In-app messages, check-in submissions, and coaching notes

2.4 Payment Information

We use Stripe to process payments. We do not store your full credit card number, CVV, or bank account details on our servers. Stripe collects and securely stores your payment information in accordance with PCI-DSS standards. We retain only the last four digits of your card, card brand, expiration date, and billing address for record-keeping.

2.5 Usage and Device Data

We automatically collect:

• IP address and approximate location
• Browser type and version
• Device type, operating system, and unique device identifiers
• Pages visited, features used, and time spent on the platform
• App crash reports and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, personalize, and improve our fitness coaching services
• Communicate with you via SMS, email, voice calls, and in-app messaging about your coaching program, check-ins, scheduling, and account activity
• Process payments and send receipts, invoices, and billing-related notifications
• Track your fitness progress and generate performance analytics for your coach
• Send appointment reminders, check-in notifications, and program updates
• Provide customer support and respond to your requests
• Monitor platform performance, troubleshoot issues, and improve our technology
• Comply with legal obligations and enforce our terms of service
• Send payment failure notifications, card expiry reminders, and service-related alerts

4. SMS, Voice, and Email Communications

4.1 Communication Channels

Revolution Fitness uses multiple channels to communicate with clients as part of our coaching services:

• SMS/Text Messages via Twilio — program updates, check-in reminders, appointment notifications, payment alerts, and coaching communications
• Voice Calls via Twilio — coaching calls, support, and account-related communications
• Email via SendGrid — receipts, program materials, check-in summaries, payment notifications, and account communications
• In-App Messaging — direct messaging with your coach through the Revolution Fitness mobile app

4.2 Dedicated Coach Phone Numbers

Each coach on the Revolution Fitness platform is assigned a dedicated phone number through Twilio for SMS and voice communications with their clients. This number is used exclusively for coaching-related communications.

4.3 Consent and Opt-In

By enrolling in coaching services with Revolution Fitness, you consent to receive SMS messages, voice calls, and emails related to your coaching program. Your coach is responsible for obtaining and documenting your consent to receive communications in compliance with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations.

Consent to receive SMS messages is not a condition of purchasing coaching services.

4.4 Message Frequency

Message frequency varies based on your coaching program and account activity. You may receive messages related to check-in reminders, program updates, scheduling, payment confirmations, and direct coaching communications.

4.5 Opt-Out

4.6 Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier. Revolution Fitness is not responsible for messages that are not delivered due to carrier issues, network outages, or device incompatibility.

4.7 SMS Opt-In Data

4.8 Supported Carriers

Our SMS services are compatible with all major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

5. Data Sharing and Third-Party Processors

We do not sell your personal information to third parties. We share your data only with trusted service providers necessary to operate our platform:

• Twilio — SMS messaging, voice calls, and phone number provisioning
• SendGrid (Twilio) — Transactional and coaching-related email delivery
• Stripe — Payment processing, subscription management, and billing
• Supabase — Database hosting, authentication, and file storage
• Netlify — Web application hosting
• Apple HealthKit / Health Connect — Health data synchronization (steps, sleep, weight) with your explicit device-level permission
• Expo / React Native — Mobile application framework and push notifications

Each third-party processor is contractually obligated to protect your data and use it only for the purposes of providing their services to us. We may also disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Revolution Fitness, our clients, or the public.

6. Health Data

Health data collected through Apple HealthKit and Health Connect (including step counts, sleep data, and weight) is accessed only with your explicit, device-level permission. This data is:

• Used exclusively to provide fitness coaching services and track your progress
• Shared only with your assigned coach within the platform
• Never sold, shared with advertisers, or used for purposes unrelated to your coaching program
• Never stored in iCloud or transmitted to Apple by our application

You can revoke HealthKit or Health Connect permissions at any time through your device settings.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your authenticated session and keep you logged in
• Remember your preferences and settings
• Analyze platform usage to improve our services
• Ensure security and prevent fraud

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our platform. We do not use third-party advertising trackers or sell data collected through cookies.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption in transit (TLS/SSL) and at rest for all sensitive data
• Row-level security policies on our database to ensure clients can only access their own data
• Secure authentication with password hashing and session management
• PCI-DSS compliant payment processing through Stripe
• Regular security reviews and access controls for all team members

While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

9. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy. Specific retention periods include:

• Account data: Retained for the duration of your coaching relationship and for 2 years after account closure
• Communication records (SMS, email, voice, in-app messages): Retained for 5 years to comply with telecommunications regulations and legal requirements
• Payment records: Retained for 7 years to comply with tax and financial reporting obligations
• Health and fitness data: Retained for the duration of your coaching relationship and deleted within 90 days of account closure upon request
• Usage data: Retained for up to 2 years in aggregated or anonymized form

You may request early deletion of your data at any time, subject to our legal and regulatory retention obligations.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request a machine-readable copy of your data
• Opt-Out of Communications: Unsubscribe from marketing emails, reply STOP to SMS messages, or adjust notification preferences in the app
• Withdraw Consent: Withdraw previously given consent for data processing at any time

To exercise any of these rights, contact us at support@revfitcoaching.com. We will respond to your request within 30 days.

11. California and State-Specific Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of personal information — we do not sell your personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit the use and disclosure of sensitive personal information

To submit a verifiable consumer request, contact support@revfitcoaching.com. We will verify your identity before processing your request.

Other State Privacy Laws

If you reside in a state with applicable privacy legislation (such as Virginia, Colorado, Connecticut, or Utah), you may have similar rights to access, correct, delete, and opt out of certain data processing. Contact us to exercise your rights under your state's applicable laws.

12. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@revfitcoaching.com.

Users between the ages of 13 and 18 must have parental or guardian consent to use our Services.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or in-app notification for significant changes
• Post the revised policy on our website

Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at: